TLC provides flexible, individually tailored care and support. We work with people with disabilities, frailty or illness to ensure that the service is delivered to them in a way that reflects their right to choose, their individual situations and cultural needs.

We support children and adults of all ages who are experiencing a wide range of challenges in daily living. We work in a variety of venues including the service users’ homes.

Working in different boroughs and being part of the voluntary sector, TLC has a good understanding of the diversity of the needs of people with disabilities and can respond in an innovative, thoughtful way.

All our staff are directly employed and screened by us. All staff receive appropriate training and supervision throughout their employment.

Services we provide

Personal Care
Our personal care services include the full range of services that may be required by people with disabilities. This can include support with washing, dressing, going to the toilet, taking medication, cooking or eating. Our staff can support people with their rehabilitation and can be trained to take on additional, specialist tasks.

Domestic support
We aim to keep people motivated and in control of their environment, as well as promoting safety and health. We can provide help with cleaning, laundry, collecting pensions and paying bills. We believe that people often benefit from shopping for themselves and can support them to do so.

Respite care
We understand the stress that caring for a family member can put on carers, and can provide respite care at home to give carers a break. We individually tailor this support, carrying out appropriate activities with the disabled person and allowing the carer useful time off. This service can be regular or occasional, and can be during the day or night.

Support outside the home
We have worked in close partnership with several schools to recruit learning support assistants to work with children with profound disabilities. Outside school hours we can provide interesting, fun opportunities for disabled children and young adults to increase their independence and confidence.
We support disabled adults with normal activities of living outside the home, such as going to work. We can also support adults to attend appointments or social events.

Special projects
Our charitable status allows us to seek funding to run innovative short term projects. These projects may explore new ways of working and / or strive to meet currently unmet social and health care needs.

Monitoring
TLC aims to maintain people in their own homes for as long as they choose to live there. We recognise that this can carry an element of risk for a variety of reasons. Our staff are trained to promote independence whilst being alert to risks and changes in well being, raising the alarm if there is cause for concern.

How to get our services

Referrals can be made by any purchasing body or by disabled people or their representatives wishing to buy our services independently.

One of our management team will arrange to visit to discuss the services required and to carry out an assessment. Worker(s) will be ‘matched’ to the service user’s needs, personality and culture. Service users and their carers are encouraged to keep in regular contact with the management team who will follow up any difficulties and carry out reviews.